Frequently asked questions

While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after 20 working days your item hasn't arrived please email support@euzshi.com. We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.
If you suspect your item is faulty please return it to us at your earliest convenience. Email us to get return address. We recommend using a special delivery service so that the item is insured and trackable on it's way back. Retain your receipt for postage and we will reimburse you for the cost if a manufacturing fault is confirmed. Our returns department is incredibly efficient and dedicated to resolving any and all issues as quickly as possible.
Unfortunately the industry we operate in experiences a number of fraudulent incidents. For this reason, our levels of security far exceed other online businesses; this is to protect both our customers and Euzshi Shop. Our security team needs further information from you before your order can be processed. You should have received an email from the team, but if you haven't please contact them directly at info@euzshi.com. Please note, the security process cannot be resolved over the phone.
99% of refunds are processed on the day that the item is returned to us, but due to the seasonal period some refunds may take slightly longer to process. The returns department will process all refunds as quickly as possible. We ask for up to 7 working days for refunds to be processed. The Returns department cannot be reached via the phone or email, but if after 7 days you haven't received your refund please contact us at support@euzshi.com
Euzshi Shop delivers thousands of watches, jewelry & different types of products to customers every day in an absolutely efficient manner, enabling us under certain circumstances to offer special offers and exclusives. However, just because we sell different types of products in great quantities, that doesn't mean you won't receive the same after care that you would benefit from if purchased at a high street store. Our sales lines are open 7 days a week and in the event of any problem our customer support lines are open Monday to Saturday. You also receive full technical support from the manufacturer, as well as their fully authorized warranty.
No. We only sell 100% brand new goods.
Delivery is free of charge for most of the orders.
Yes. We accept PayPal as Secure payment method.
Yes. You can choose to have your purchases delivered to an alternate work or residential addresses without a problem. Simply specify your chosen delivery address in the checkout.

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